This privacy notice explains how CSC Therapies collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

CSC Therapies is committed to protecting your privacy and handling your information respectfully and securely.

CSC Therapies provides private therapy and counselling services in the UK, both online and in person.

Data Controller: CSC Therapies

Contact Email: [email protected]

If you have any questions about how your data is handled, please email using the email address above.

CSC Therapies is registered with the UK Information Commissioner’s Office (ICO).

I may collect and process the following types of personal information:

Website Enquiries

- Name

- Email Address

- Phone Number

- Enquiry/Form Information Provided

Therapy Clients

- Contact Details

- Emergency Contact Details

- Appointment Information

- Clinical Notes & Therapy Records

- Relevant Health/ Wellbeing Information

- Invoices & Payment Information.

Some of this information may be classified as “special category data” under UK GDPR because it relates to health or mental health.

Your information may be used to:

- Respond to enquiries.

- Arrange and manage appointments.

- Provide therapy services.

- Maintain clinical records.

- Send invoices or payment information.

- Meet professional, ethical, insurance, and legal obligations.

- Protect clients or others from serious harm where necessary.

I only collect information that is relevant and necessary for providing therapy services safely and professionally.

Under UK GDPR, the lawful bases relied upon include:

- Performance of a contract (providing therapy services).

- Legitimate interests (running a safe and effective therapy practice).

- Compliance with legal and professional obligations.

- Provision of health or therapeutic care.

Where special category health information is processed, this is done under the relevant UK GDPR conditions for healthcare and counselling services.

CSC Therapies uses secure systems to store and manage client information.

Practice Management System

Client records, appointment information, forms, and invoices may be stored using Zanda Health, a practice management platform designed for healthcare professionals.

Email

Email communications are managed using Google Workspace.

Reasonable steps are taken to ensure that devices, accounts, and systems are password protected and secured using appropriate security measures.

Online sessions take place using secure video conferencing platforms. While every effort is made to protect confidentiality, no online system can be guaranteed to be completely secure.

Clients are encouraged to:

- Attend sessions in a private space.

- Use secure internet connections.

- Keep login details confidential.

Everything discussed in therapy is treated confidentially unless:

- There is concern about serious harm to yourself or others.

- There are safeguarding concerns involving a child or vulnerable adult.

- Disclosure is required by law.

- Clinical supervision is required as part of professional practice.

Where possible, confidentiality concerns will be discussed with you first.

Records are retained only for as long as necessary to meet professional, insurance, legal, and ethical obligations.

Enquiry emails that do not result in therapy may be deleted after an appropriate period.

Client therapy records are retained securely for a defined retention period in accordance with professional guidance and insurance requirements.

Your information will not be sold or shared for marketing purposes.

Information may occasionally be shared with:

- Clinical supervisors.

- Professional advisers.

- Insurers.

- Legal or regulatory authorities where required by law.

Only the minimum necessary information will be shared.

Under UK GDPR, you have rights including:

- The right to access your information.

- The right to request correction of inaccurate information.

- The right to request deletion in certain circumstances.

- The right to restrict or object to processing.

- The right to complain to the Information Commissioner’s Office (ICO).

More information about your rights is available from the Information Commissioner’s Office (ICO).

This website may use essential cookies and basic website analytics to improve user experience and website performance.

If non-essential cookies or analytics are used, appropriate consent mechanisms will be provided.

This privacy notice may be updated occasionally to reflect legal, technical, or operational changes.

The latest version will always be available on this website.

If you have any questions about this privacy policy or how your information is handled, please contact CSC Therapies at [email protected].